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phone troubles update.
Jun. 8th, 2007 11:24 amHmm. Well the first line of investigation has been done and BT want us to pay for this call as we made it. we may well have made a call at 11:20 on the morning of Sunday 27th May - that fits in with Will being in for the cleaners - he could well have accidentally left it connected - but as I unplugged the modem later that day (before the black sheep gig) then I'm not sure how the call could have persisted until 14:50 this tuesday - a week and a bit later.
I think there are 2 reasons why we shouldn't pay for the call.
1. we unplugged the modem. a call continuing after the thing making it is unplugged counts as a fault in my books. possibly a fault (or thing on purpose?) at the isp which didn't drop their end of the phone call.
2. what kind of irresponsible telecoms provider allows a call with no data on it to persist for 220 hours and 30 minutes? it even records it as a series of different calls even though they butt up to each other. (and don't get me started on the bit in our recent calls section which lists 3 calls starting at 18:16 on the 1st May all with different call lengths - I assume it's just a mad artifact of their pre-bill reporting system)
their excuses? it's probably a member of staff abusing the line? it's one call! one giant call with nothing happening for over 9 days! plus the room is locked. we only have one socket. it's only been in 6 months or so and there is no way anyone else could have done this.
the problem with 1. is that I can't prove there was nothing plugged in (at this point in time - it might be there's some logs on the pc or something) all I have is my word and the annecdotal evidence that I told Will on wednesday 30th that he'd have to tell Jen to plug the modem back in so she could email me the information for the Vat return (as it was she printed it out and will popped it through my door - we might have noticed there was something odd going on if we'd have emailed it! dang!)
if we call out the fault people and they find no fault (which they might not if it's a fault at the isp) then we'll be liable for extra charges. I want to go to the club and experiment - see if I can recreate the problem and film it or something - but it might not happen again.
I suppose I should attempt to phone the isp - but they're probably dodgy as hell - like they're going to admit there's a fault in their stuff which will lose them a load of call charges and possibly result in -them- owing bt money - I have an 0870 number for the company that runs it - hmm are 0870 numbers expensive to phone?
I told the chap (who sounded decidedly like he was from an indian call centre and therefore wasn't quite grasping the full depth of my incredulity nor did he understand the concept of OFCOM and wouldn't supply me their number) that there is no way on earth we will be paying this money as even though point 1 is hard to prove point 2 should be relavent.
bah. what to do. has anyone ever come across a situation of a voice or data call being held on when it should have been terminated? I really don't see why we should be expected to pay £300 or so because of some perculiar behaviour in the ether. that's a lot of money!
I think there are 2 reasons why we shouldn't pay for the call.
1. we unplugged the modem. a call continuing after the thing making it is unplugged counts as a fault in my books. possibly a fault (or thing on purpose?) at the isp which didn't drop their end of the phone call.
2. what kind of irresponsible telecoms provider allows a call with no data on it to persist for 220 hours and 30 minutes? it even records it as a series of different calls even though they butt up to each other. (and don't get me started on the bit in our recent calls section which lists 3 calls starting at 18:16 on the 1st May all with different call lengths - I assume it's just a mad artifact of their pre-bill reporting system)
their excuses? it's probably a member of staff abusing the line? it's one call! one giant call with nothing happening for over 9 days! plus the room is locked. we only have one socket. it's only been in 6 months or so and there is no way anyone else could have done this.
the problem with 1. is that I can't prove there was nothing plugged in (at this point in time - it might be there's some logs on the pc or something) all I have is my word and the annecdotal evidence that I told Will on wednesday 30th that he'd have to tell Jen to plug the modem back in so she could email me the information for the Vat return (as it was she printed it out and will popped it through my door - we might have noticed there was something odd going on if we'd have emailed it! dang!)
if we call out the fault people and they find no fault (which they might not if it's a fault at the isp) then we'll be liable for extra charges. I want to go to the club and experiment - see if I can recreate the problem and film it or something - but it might not happen again.
I suppose I should attempt to phone the isp - but they're probably dodgy as hell - like they're going to admit there's a fault in their stuff which will lose them a load of call charges and possibly result in -them- owing bt money - I have an 0870 number for the company that runs it - hmm are 0870 numbers expensive to phone?
I told the chap (who sounded decidedly like he was from an indian call centre and therefore wasn't quite grasping the full depth of my incredulity nor did he understand the concept of OFCOM and wouldn't supply me their number) that there is no way on earth we will be paying this money as even though point 1 is hard to prove point 2 should be relavent.
bah. what to do. has anyone ever come across a situation of a voice or data call being held on when it should have been terminated? I really don't see why we should be expected to pay £300 or so because of some perculiar behaviour in the ether. that's a lot of money!
