As with all service providers Virgin Media has to deal with customers who want to side-step our Traffic Management Policy in order to take get more bandwidth at the expense of other customers. To safe guard the service for all customers Virgin Media monitors the amount that customers download per hour during our peak times (4pm and midnight on weekdays and 10am and midnight at the weekends).
During our peak times, if we see that a particular customer is downloading excessive amounts within a one hour period which could be having a detrimental affect on other users then we will restrict that customer's actual throughput speed to 512Kbps until midnight of that day. At midnight the throttle will be automatically taken off the line and returned to its normal speed."
no subject
"What are abusive users?
As with all service providers Virgin Media has to deal with customers who want to side-step our Traffic Management Policy in order to take get more bandwidth at the expense of other customers. To safe guard the service for all customers Virgin Media monitors the amount that customers download per hour during our peak times (4pm and midnight on weekdays and 10am and midnight at the weekends).
During our peak times, if we see that a particular customer is downloading excessive amounts within a one hour period which could be having a detrimental affect on other users then we will restrict that customer's actual throughput speed to 512Kbps until midnight of that day. At midnight the throttle will be automatically taken off the line and returned to its normal speed."